FWD Insurance opens an independent marketing office and holds a customer appreciation night in Surabaya

PT FWD Insurance Indonesia (“FWD Insurance”), a customer-led and digitally enabled life insurance company in Indonesia, is expanding access of FWD Insurance’s products by opening a new independent marketing office in Surabaya, East Java Province. Currently FWD Insurance has eight marketing offices in the East Java region, including Tuban and Malang city.

Desy N. Widjaya, President Director FWD Insurance said, “The opening of our independent marketing office supports the Financial Services Authority's (OJK’s) programme to increase financial inclusion by expanding access to protection products for the people of East Java.  With the establishment of this new independent marketing office and our growing agency sales force which has now reached more than 10,000 agents, we’re excited to provide our digitally-enabled products and services to more people in Indonesia.”

Here is the address of the newly launched FWD Insurance’s independent marketing office in Surabaya: Ruko Town Square AA1/27-28 East Coast Center, Jl. Kejawan Putih Tambak, Mulyorejo, Surabaya, Jawa Timur

Along with the opening of this independent marketing office, FWD Insurance also organised a customer appreciation night featuring a renowned guest star, Ruth Sahanaya.

“We greeted customers in Surabaya and introduced FWD Care Recovery Plan and FWD Mind Strength Support Programme at the customer appreciation night. We’re committed to providing insurance products and experiences that are easy to know, easy to buy, easy to claim, easy to engage, and most importantly, easy to love. All to deliver our vision of changing the way people feel about insurance." Ms. Widjaya added.

FWD Care Recovery Plan offers post-claims support by professional personnel for physical and emotional recovery ranging from mental health counseling to home care nurses, this can be utilised by the insured and their closest family members at no cost. More information about the programme can be accessed at https://www.fwd.co.id/id/fwdcare/.

FWD Mind Strength Support Programme is a first-in-the-market digital mental health solution provided by an Indonesian life insurer that is designed to enable Indonesians to proactively, privately and positively strengthen their minds. The programme accessible to both customers and non-customers with features including:

• Mental health assessment in just a few minutes via Mind Strength Assessment.
• Talk with mind guidance expert, via Mind Guidance Sessions.
• Learn how to strengthen mind through self-help materials provided on the FWD Mind Strength website.

The FWD Mind Strength Support Program can be accessed at https://www.fwd.co.id/id/mindstrength/ and is provided free of charge.