Omne by FWD

FWD MAX and Omne by FWD are 2 different applications, therefore, your point balance in FWD MAX cannot be transferred or combined with the points you have earned on Omne by FWD. The points you have accumulated on Omne by FWD can be earned by completing various activities available and can only be redeemed through Omne by FWD’s list of merchants.  

To get points, you can do the available science-backed activities, such as following the exercise videos to get fitter and listening to audio to sleep better.

You can redeem those points by redeeming them to various available offers like electronic vouchers, new game features, tree adoption (Climate Champion), and AI Art (Capture the Moment).

For electronic vouchers, you must use the Auction feature to redeem selected vouchers. Auction will run from 11:00 AM to 10:59 AM (the next day), using local time.

These are the steps to participate in the Auction:

1. Click "Wallet" feature on the application Omne by FWD

2. Select the electronic voucher you want from the available selection
3. Enter the amount of points you want as your Auction Bid. Please make sure the Auction Bid you enter is more than the Current Highest Bid.
   1. If you are unable to enter your Auction Bid, you can refresh the application and re-submit your bid (this may happen when another user submits a bid of the same amount at the same time)
4. The bids that have been entered can be seen in the Auction feature
5. You may track the Auction feature to check on the position of your Bid and enter another Bid during the duration of Auction
6. The points you have used to enter the Auction will be on hold and cannot be used to conduct any other point redemption. These will also be deduction from your Omne points balance.
   1. If you win the Auction, then the electronic voucher will be available to use as the Auction Winner will be announced 1 hour after the Auction has been closed (arround 12:00 PM local time)
   2. If you do not win the Auction, then the points used to bid will be refunded 1 hour after the Auction has been closed (arround 12:00 PM local time)

Per 1 October 2024, your Omne points will expire if you do not access Omne by FWD at least 1 time in 90 days.

Check Wallet on Omne by FWD to see the points you have obtained and redeem.

The features of FWD MAX and Omne by FWD complement each other to further fulfill your insurance needs. You can use FWD MAX or Omne by FWD, depending on the application that better suits your convenience and needs.

FWD MAX and Omne by FWD are two different application so you can create your Omne by FWD account and link your insurance policy with the following steps:

1. Download Omne by FWD on App Store or Google Play Store
2. In the registration screen, you may choose email or phone number to register on Omne by FWD. Choose your preferred method, enter your name, and tick the statement “Select if you’re an FWD policy holder”
3. Enter the requested information:
   1. Select “Indonesia” as the country from which you purchased your insurance policy

   2. Select the ID document type that you used during policy purchasing (KTP/eKTP)

   3. Enter the ID number (KTP/eKTP) registered in FWD Insurance
4. Click to verify
5. Submit the transaction you need

If you have already registered but have not linked your policy, you may follow these steps:

1. Select the menu “Insurance” on the bottom right of the homepage
2. Enter the requested information:
   1. Select “Indonesia” as the country from which you purchased your insurance
   2. Select the ID document type that you used during policy purchasing (KTP/eKTP)
   3. Enter the ID number (KTP/eKTP) registered in FWD Insurance
3. Click to verify
4. Submit transaction you need