A guide to making a claim when there’s been a loss of life

Health claims: Please submit your application within 30 days from when you’re discharged from hospital. 


Loss of life claims / critical illness, disability or accident claims: Please submit within 90 days of diagnosis, or the date of the event. 

Once your claim is approved, the payment will be made into the bank account you registered when you became a customer.

For personal as well as Employee Benefits claims, we aim to make a decision within 4-10 working days. This is from the date we receive your completed claims submission (including the form and any supporting documents).

Once we receive your claim application, personal claims applicants will receive an email notification from us, just so you know the process has started. For Employee Benefits claims, we’ll communicate through your HR team.

Do bear in mind that occasionally we need more time to make a claims approval decision. This could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need.

When we approve claims, we then aim to pay within 2-3 working days.

We’re always happy to assist with any queries or questions you may have. Please call on 1500525. We’re here for you.