A guide to making a claim when there’s been a loss of life

First, you need to fill out a death benefit claim form.
By ‘you’ / ‘your’ we assume you are the beneficiary (the person due to receive the benefit).
We also need the following:

• Copy of your valid KTP/identity card or copy of birth certificate if the beneficiary is underage (under 17 years old)
• Original death certificate or legalised copy. The doctor examining the cause of death must sign this document
• Original report from the police, or a certified copy issued by an authorised institution (if the death was caused by a traffic accident or unnatural causes)
• Letter of inheritance, or documents to prove your relationship with the insured (family card / marriage certificate / birth certificate), plus your ID (if you intend to have the benefit paid to you, not somebody else)
• A letter of inheritance can be a statement from the court or local authorities that confirms you (the beneficiary) had a viable relationship with the insured
• Copy of your family card
• A copy of the first page of your bank savings book

For customers that bought their insurance through an FWD Life sales agent or any other FWD Life channel before 1 December 2020 or after 1 December 2020, please submit your claim by post.

For customers that bought their insurance through FWD Insurance prior to 1 December 2020, when it was known as PT Commonwealth Life, please submit your claim in one of two ways, set out below.