Employee Benefits support and claims

We’re here to help every step along the way

Support and claims

Call us for any reason – whether you want to make a claim or simply ask a question.

Select your claim type

Our wide network of hospitals and clinics

We have a global network of over 1000 hospitals and clinics. Here, you can find your nearest one.

Frequently asked questions

How can I check my claim status?

How long is the claim process?

How will I be informed about my claim approval?

Where can I get a coordination of benefit letter (regarding a previous insurance plan)?

Support

Need help or to get in touch? Here's how you can reach us.

Call customer support

We’re always ready to help you.

Call 1500 525

Toll-free customer support

We’re always ready to help you. You can click below to contact us with our toll-free service.

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Ask Fi

Our chatbot has been trained to help in all kinds of ways in super-fast speed. Need help fast? Fi is your best option (Fi will know exactly how to organize alternative support options if your queries are very complex).

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Email us

Drop us an email via customercare.id@fwd.com and we’ll get back to you as soon as possible.

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